Help & FAQ

Everything you need to know before you order: photo jewelry, name and birthstone necklaces, engraved rings, cuffs and bracelets, sport necklaces and keychains. Can't find your answer? Email support@amoraandcogifts.com or use the chat button, and a real person will reply within 1–2 business days.

Finding the right piece

Personalizing your piece

How do I add my photo?

On any photo-jewelry product page, tap Upload Image and choose a photo from your phone. You'll see a live preview on the piece, and you can zoom, rotate, move or change the photo as many times as you like. When it looks right, add it to your cart.

Which photos work best?

  • A clear, well-lit photo where faces are easy to see.
  • A close-up: pendants are small, so faces near each other look best.
  • More than one person is fine, as long as everyone is in the same photo.
  • Pets: a close-up of their face, looking at the camera, fills the pendant best.
  • Older or printed photos: a clear phone snapshot of the print usually works. Photograph it flat in daylight, without flash.
  • Avoid blurry, very dark or heavily filtered photos, which print less clearly.

Please check the preview carefully. We print exactly the photo and crop you approve. If you're not sure a photo will work, email it to us before you order and we'll tell you honestly.

How do I add a name, names or an engraving?

Choose the option on the product page (for example With Custom Engraving, or the number of names), then type your text in the box above the Add to cart button. We make exactly what you type, including capital letters, so please double-check spelling and dates. Character limits are listed on each product page.

Can I order something in memory of someone, or of a pet?

Yes, and many people do. A photo piece with their picture, or the "Always With You" heart with their name or dates engraved on the back, are the pieces most people choose. If you'd like a second opinion on which photo will print best, send it to support@amoraandcogifts.com and we'll help.

How do I know my ring size?

Our rings come in US sizes (women's 6–10, men's 8–10). If you're not sure, measure a ring they already wear: the inside diameter in millimeters is 16.5 (size 6), 17.3 (7), 18.1 (8), 18.9 (9) and 19.8 (10). When in doubt, size up.

Materials and care

What are the pieces made of?

Most pieces are .316 surgical stainless steel, polished, or surgical steel with a 14k white gold or 18k yellow gold finish. A few are .925 sterling silver (noted on the product page), and our men's leather bracelets are vegan leather with stainless steel. Gold and white-gold options are gold-finished, not solid gold. Crystals are cubic zirconia. If you have a metal allergy, email us before ordering and we'll share the full material details for the piece you have in mind.

Can I wear it every day, or in the shower?

Steel pieces are made for everyday wear and are fine in the shower. To keep photos, finishes and crystals looking their best for longer, take jewelry off before swimming in pools or the ocean, keep it away from perfume, lotion and cleaning products, and wipe it with a soft dry cloth. Leather bracelets should be kept dry.

Prices and offers

  • Prices are shown on each product page. Yellow gold finish is usually $5 more than steel or white gold.
  • Engraving is free: choosing With Custom Engraving, or adding a hidden message inside our cuff, doesn't change the price. Extra names are priced as shown in the options.
  • Gift box upgrade: most pieces can be upgraded to a mahogany-style luxury box with its own LED spotlight for $15.
  • Photo Heart Necklace: 20% off when you buy two or more, applied automatically in your cart.
  • First order: join our emails for 10% off. One use per customer. Offers apply one at a time: the one that saves you more is the one that applies.
  • Free standard shipping on every US order.

Gifting

Will it arrive ready to give?

Yes. Every piece arrives in a gift box. Many of our pieces also include a printed message card from you in the box. If it's shipping straight to the person receiving it, just enter their address at checkout.

Will it arrive in time?

Most US orders arrive in 4–7 business days. For a birthday, an anniversary or Christmas, order a week or two ahead (three weeks for Canada, Australia and New Zealand), or choose Priority at checkout. If a date is tight, email us before you order and we'll tell you whether it's realistic.

Delivery

Every piece is made to order. Production takes 2–3 business days, then USPS delivers in 2–4 business days, so most US orders arrive in 4–7 business days. You'll get a tracking link by email as soon as it ships. USA Priority (FedEx) is available at checkout for $11.99. If you order more than one item, they may ship separately.

We also ship to Canada, Australia and New Zealand, with prices shown in your own currency. Shipping is calculated at checkout: Standard is about US$9–10 and arrives in roughly 3–10 business days after production, and Priority is also available. Your country may charge import taxes or duties; for example, Canadian orders over C$40 may have sales tax collected by the carrier on delivery. Delivery times are carrier estimates and can be longer during holidays, so please order early for birthdays, anniversaries and Christmas. See our Shipping policy for full details.

Returns and remakes

Because each piece is made just for you, we can't accept returns for change of mind or for a photo, name, size or engraving entered incorrectly. If your order arrives damaged, misprinted, or with an engraving different from what you entered, contact us within 30 days of delivery with a photo and we'll remake or refund it. See our Refund policy.

Still have a question?

Email support@amoraandcogifts.com with your order number if you have one, or visit our contact page. We reply Monday to Friday within 1–2 business days.