Refund policy
Refund & Satisfaction Policy for Custom Items
At Amora & Co, every piece of jewelry is made to order and personalized just for you. Because each piece is custom-crafted, we cannot accept returns or exchanges for change of mind, or for a photo, name, ring size or engraving entered incorrectly. Please check your photo, text and size carefully before ordering.
We stand behind every order with our 30-day quality guarantee:
- Damaged or defective items: Contact us within 30 days of delivery with a photo of the issue. We'll remake or refund your order at no cost.
- Poor print quality: If the photo or design on your piece doesn’t match the preview you approved, we’ll remake it free of charge.
- Wrong engraving or name: If we engraved or made something different from what you submitted, we’ll remake it free of charge.
- Lost in transit: If your order hasn't arrived well past the estimated delivery window, contact us and we'll investigate and resolve it.
To start a claim, email us at support@amoraandcogifts.com or use our contact page with your order number and a photo if applicable. We reply within 1–2 business days.
Digital downloads. Digital products, such as The 1099 Money System from Quarterly Calm, come with a 30-day money-back guarantee. If a download isn't useful to you, reply to your order email or write to support@amoraandcogifts.com within 30 days of purchase and we'll refund you in full. The custom-item rules above don't apply to digital downloads.